Superpress Terms and Conditions




Last edited on

Jun 1, 2024

1. Acceptance of Terms

By accessing or using the Superpress website ("Website") and the services provided by Superpress ("Services"), you agree to comply with and be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our Website or Services.

2. Service Description

a. WordPress Support: Superpress offers premium technical support services for WordPress websites, including but not limited to website maintenance, software updates, troubleshooting, and technical assistance.

3. User Responsibilities

a. User Accounts: You agree to provide accurate and complete information when creating an account or using our Services. You are responsible for maintaining the security of your account credentials.

b. Compliance: You must use our Services in compliance with all applicable laws and regulations.

c. Prohibited Activities: You may not engage in any activities that are harmful, illegal, or violate the rights of others while using our Services.

4. Payment and Pricing

a. Pricing: The pricing for Superpress services is available on our Website and is subject to change without prior notice.

b. Payment: Payment for services is due upon acceptance of a service agreement or invoice. All payments shall be made in the currency specified on our Website. Subscriptions can be cancelled at any time. They will expire at the end of your payment period. There are no refunds for unused time.

5. Refund Policy

a. Refunds: We offer no-questions-asked refunds within 21 days of starting our Support plan. For the Growth plan, we cannot issue refunds due to the nature of the plan that includes development work, but within 21 days, we can refund the equivalent Support plan fee ($299 USD) regardless of work done. Annual subscriptions do not qualify for pro-rated refunds. We are a best-effort-first business, relying on our good word for referrals, and will do our very best to fix any issues you have.

6. Intellectual Property

a. Ownership: Our clients retain all intellectual property rights to the materials created during the provision of our services.

b. Usage: You may use our materials created in our Maintain and Support plans for any commercial purpose without our express written consent.

7. Privacy Policy

a. Data Handling: Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our Website and Services, you agree to our Privacy Policy.

8. Termination

a. Termination: Superpress reserves the right to suspend or terminate your access to our Website and Services at our discretion, with or without cause.

9. Limitation of Liability

a. Disclaimer: Superpress shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use of our Services.

10. Governing Law and Jurisdiction

a. Governing Law: These Terms are governed by and construed in accordance with the laws of Japan.

b. Jurisdiction: Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts in Japan.

11. Contact Information

a. Contact: For any questions or concerns regarding these Terms and Conditions, please contact us at

12. Changes to Terms

a. Updates: Superpress reserves the right to update or modify these Terms and Conditions at any time. The most recent version will be posted on our Website.